Processing Error Codes

The video file upload appears to be incomplete. Please recreate a 3D map by re-uploading the video files. Please contact us at cupixvista@cupix.com if the issue continues.

Ensure that your 360 camera falls within the following manufacturers and models.
•  Insta360 ONE X2
•  Insta360 X3
•  Insta360 ONE RS 1-inch
•  Insta360 Sphere
•  Ricoh Theta X

Please be aware that any 360 cameras not mentioned above, like Insta360 GO 2, Insta360 GO 3, Insta360 ONE RS, Insta360 ONE X, RICOH THETA Z1, RICOH THETA V, RICOH THETA S, and RICOH THETA SC, will NOT be compatible with CupixVista.

CupixVista is compatible with video footage recorded at either 2 FPS or 30 FPS. Please refer to this tutorial for guidance on selecting the supported FPS settings for your 360 camera.

Furthermore, it's crucial to understand that trimming original video files with video editing software can potentially lead to the mismatch or loss of certain camera sensor data, ultimately causing issues in the 3D map processing.

While recording video footage, it's possible that the lens of your 360 camera was obstructed by a lens cover or another object. Ensure the lens is clear, and remove the lens cover when capturing 360 video.

The essential sensor data for the 360 camera could not be found in the video metadata (EXIF). This issue may occur randomly with the camera, indicate outdated camera’s firmware, or suggest a potential camera defect. If you encounter the same problem after recapturing 360 video, please reach out to the manufacturer for further assistance.

Unable to find video metadata. This could be due to modifications made using video editing software on the original raw file or a potential camera defect. To resolve this, please recapture the 360 video and upload the unaltered raw video files. If the issue persists, please contact the manufacturer for additional support.

For 3D map processing, the camera should be in motion for a duration of at least 10 seconds. When recapturing the video, please ensure that the video length exceeds 10 seconds and that you move the camera around the site.

This issue may occur randomly with the camera, indicate outdated camera’s firmware, or suggest a potential camera defect. If you encounter the same problem after recapturing 360 video, please reach out to the manufacturer for further assistance.

The top/bottom correction feature on THETA X is not compatible with CupixVista's 3D mapping process. Please recapture 360 video after disabling this option on your THETA X camera.

It's possible that the video file was edited using video editing software or Insta360 STUDIO, causing some metadata to become incompatible. Please upload the unaltered original video files from your 360 camera.

For additional help and to initiate the reprocessing, please contact us at cupixvista@cupix.com.

Our SLAM technique reconstructs the walking path by analyzing image consistency among video frames. In cases where the captured site poses significant challenges, this can result in notable drift issues and the inability to generate a 3D map. These challenges could encompass the following:
•  Extremely low light conditions with minimal illumination.
•  Frequent transitions between bright and dark areas during recording.
•  Changes in the scene structure while capturing videos, such as the movement of objects or the opening and closing of doors.
•  The presence of numerous reflective glasses and mirrors within the scene.
•  Rapid camera motion exceeding typical walking speeds, particularly indoors.

Your walking speed while capturing a 360 video exceeds the normal pace. Please recapture 360 video at a normal walking speed of 4-6 km/h (or 2.5-4 mph).

The site's brightness level is extremely low. Please recapture the 360 video under lighting conditions that allow humans to recognize objects and walk without colliding with obstacles.

A portion of the camera's sensor data appears to be damaged. This problem may occur randomly with the camera or indicate a potential defect in the camera. If you encounter the same problem after recapturing 360 video, please reach out to the manufacturer for further assistance.

Insufficient camera movement has been detected, resulting in a very small 3D map. Please recapture 360 video while covering a distance of at least 5 meters (16 ft) during the video recording.

For additional help and to initiate the reprocessing, please contact us at cupixvista@cupix.com.

For additional help and to initiate the reprocessing, please contact us at cupixvista@cupix.com.